At Trilogy, we’ve used AI to rethink the role of the Customer Support Engineer. Over 100 distinct enterprise software products are managed by us, and we use cutting-edge AI technologies to improve problem-solving skills and expedite troubleshooting. Our support team operates with extraordinary efficiency and effectiveness because to our AI-driven methodology, which not only speeds up issue diagnosis but also offers insightful insights and solutions. Only the most complex customer issues will be escalated to you because most tickets are resolved by our AI-powered Chabot.
Traditional Customer Support Engineer practices frequently fall short of excellence in the fast-paced world of business software. Because of their inadequate product knowledge, support engineers frequently become mired in repetitious troubleshooting. Statistics reveal that a lack of product expertise or insufficient problem-solving abilities account for more than 60% of escalated support tickets. Customers become irate as a result, and support agents’ development and job satisfaction are also hindered.
Your work will expose you to a wide range of difficult problems, some of which will require configuration changes, database modifications, or even code-level repairs. This is not a position for people who would rather adhere to their tried-and-true habits or take months to become experts at a single product. We are looking for self-starters that can adjust quickly, troubleshoot effectively, and pick up new skills on the job. This is not the best option for you if you are the type of person who becomes irritated with inflexible procedures or need a lot of hand holding.
As an integral member of the Trilogy Support team, you will play a significant role in upholding our stellar reputation for customer support. This is a rare opportunity to grow your career quickly by gaining in-depth technical knowledge of a variety of goods. We invite you to apply if you’re prepared to take on a demanding yet rewarding career where you can have a big influence.
Customer Support Engineer Job Details:
| Title | Details |
|---|---|
| Posted On | 30 July 2024 |
| Job Type | Full Time |
| Sector | Remote |
| Company | Trilogy |
| Salary | $30 USD/hour |
Duties of a Customer Support Engineer:
- It will take two full months to catch up; in the first month, you will be required to ramp up on many products (we know this is ambitious).
- Depending on your supervisors for assistance; you will probably struggle in this capacity if you are not skilled at clearing your own obstacles.
- Combine technical human knowledge with AI skills to provide outstanding customer service, concentrating on difficult problems that AI is still unable to fully tackle.
Requirements for Customer Support Engineer:
- Four years or more of experience overall in a technical customer service or engineering capacity
- Although there won’t be a lot of coding involved in this position, you will still need to be able to read and write some code in order to troubleshoot it.
- Familiarity with generative AI technologies in a work environment, such as ChatGPT, Bing, Claude, and Bard
How to Apply for Customer Support Engineer?
Interested parties that satisfy the requirements and would like to apply for this position can do so by clicking the link provided below.
