Join AA Web Solutions Pvt Ltd, a customer service firm based in Lahore. We are seeking a someone with strong English communication skills, preferably with a background of two years working as a Customer Care Representative or a comparable role.

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Responsibility of the Customer Care Representative Position:

Complete all quote requests (by live chat, phone, or email) by the agreed upon SLAs.
Verify that the customer has received the best labelling solution by offering suggestions and advise based on the customer’s label usage.
Make an effort to upsell AA Labels’ products and services.
Establish trust with clients and always write down your follow-ups to any spoken conversations.
I am in charge of providing consultations and soft sales for all inquiries.
Call back potential customers after receiving sample orders and quotes in the hopes of securing a purchase.
Make a concerted effort to find new business possibilities and reach quotation conversion targets.
As needed, offer assistance and instruction to coworkers.
Ensure coverage for team members when they are out or extremely busy.
Anticipate potential concerns with client orders, complaints, and returns; promptly communicate with customers to apprise them of any developments; and delegate responsibilities to the appropriate team member. Make sure that these things are done.
Answer questions and complete assignments pertaining to artwork.
Keep an eye on Express orders and make sure they’re always fulfilled to the customer’s satisfaction.
The completion of suitable additional hours in order to finish tasks and/or decrease workload.

Customer Care Representative Job Abilities & Skills:

Knowledge

Highly numerate and well-versed in the principles of geometry and measuring.
Excellent understanding of customer service and CRM in depth.
Thorough understanding of methods for converting quotations and soft/consultative sales.
Full training will be offered, therefore prior experience in the self-adhesive label sector is helpful but not required for this position.

Skills

Proficient in both written and spoken English
Impressive presence and telephone manner.
Proficient in written and spoken English with strong comprehension skills.
Skillful at conveying ideas simply and concisely in both written and spoken forms.
Capable of working efficiently under time constraints.
Proven capacity to analyze a situation and identify potential solutions.
Capable of learning new material, remembering it, and using it in the future.
The ability to actively listen
Never let the quantity of labor dictate the quality of your job.
Always pay close attention to the details.
technically competent; fluent in Microsoft Office applications; able to use and/or learn proprietary software; particularly adept with PowerPoint, Word, Outlook, and Excel.

Experience

Customer service and soft sales background.
Workflow and task distribution management expertise

Qualities

Skills in maintaining composure under intense stress
Capacity to quickly adjust and favorably react to change
Being able to keep an optimistic, “can do” attitude and win every time.
Proficient in handling multiple, conflicting tasks at once.
Flexibility in responding to changing circumstances while simultaneously offering useful criticism and recommendations to supervisors.
Taking charge and seeing a project through to completion while knowing that other team members will be responsible for different parts of it
Competence in multitasking, handling conflicting priorities, and delegating tasks efficiently to achieve SLAs and keep customers satisfied.
Capacity to understand clients’ problems and offer suitable answers.
Competence in handling and comprehending technical data, procedures, and parameters.
Swiftly picks up new information and is able to apply what they’ve learned in other contexts.

Customer Care Representative Job Details:

Title	Details
Posted On	13 JUNE 2024
Job Type	Full Time
Industry	AA Web Solutions Pvt Ltd
Sector	Private
Working Hours	1:00 pm – 10:00 pm (Monday – Friday) This changes in line with UK daylight saving hours.
Salary	PKR 70000 per month