A Customer Service Specialist who is both ambitious and meticulous is wanted to join our exciting team. The main responsibilities of this position include entering product data into the backend and providing outstanding tech ecommerce online client assistance. The ideal applicant can communicate well in English, has a strong interest in technology, and can handle an early start time of 4 AM to assist our clients in Australia.
The duties of a Customer Service Specialist Include:
- Interact with online shoppers by phone, email, and real-time chat to resolve any issues they may be experiencing.
- Respond to and resolve client concerns and questions in a timely and courteous manner.
- Assist clients in making purchases, finding product details, and resolving any issues that may arise when shopping online.
- Keep a record of all interactions with customers so you can follow up with them accurately and quickly.
- Respond to incoming calls in a timely and courteous manner, answering client questions and fixing problems with our technological goods.
- Help customers by explaining product features, technical specs, and troubleshooting procedures with your expert knowledge.
- Keep customer satisfaction at a high level to guarantee a good experience for customers.
Customer Service Specialist Job Details:
| Title | Details |
|---|---|
| Posted On | 29 June 2024 |
| Job Type | Full Time |
| Sector | Private |
| Industry | Connect Sol Pakistan |
| Salary | Rs 25,000 – Rs 50,000 a month |
Database Management for Products:
- Make sure all product details are up-to-date and correct in our eCommerce system by entering and updating them accurately.
- Help organise and manage product catalogues, including photographs, descriptions, and pricing.
- Work together with the tech group to verify that all product data is correct and consistent.
Working together and Communicating:
- Coordinate closely with other members of the team to disseminate information gathered from dealings with customers.
- Be present at team meetings on a regular basis to disseminate information, get updates, and help with the pursuit of continuous improvement.
- Make sure the team succeeds as a whole by helping out individual members when they need it.
Requirements for the Position of Customer Service Specialist:
- Very good communicator both in writing and verbally; fluent in the English language.
- Have worked as a customer service representative before, ideally in an online tech store.
- Proficient technically and enthusiastic about technological developments and consumer goods.
- Skilled data entry operator with meticulous attention to detail.
- Able to work without constant supervision and efficiently manage one’s time, particularly given the early start time of 4 AM.
- Competence in addressing complex problems and maintaining analytical rigour under pressure.
- Prior experience assisting clients in Australia is an advantage.
Supplemental Details:
- Starting at 4 AM PST to serve our Australian client base, this position entails working both in-house and remotely.
- To make sure you’re prepared to excel in this position, we’ll give you extensive training.
- Promotional and career development opportunities inside the organisation as a whole, contingent on individual efforts and results.
What is the process for applying?
Please contact us if you have a strong interest in technology and a talent for satisfying customers’ needs. In your résumé, please highlight your relevant work experience and explain why you would be an excellent addition to our team.
